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Post the link for the youtube vid if you can find it.

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my 2012 Ford escape started doing this in the past week...when i hit the AUX button it goes to FM and i cannot get into the menu to reset the radio. it looks like the radio listed above not touch screen. bluetooth audio doesn't work either, however the phone connects and if people call me it connects through the speakers however the phone button on steering wheel doesn't work either.

is the radio just gone bad...ofcourse FORD wants to do update which they will charge 139 and they said it may not fix and the radio could of gone bad

anyone else fix this issue before?
 

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Welcome to the Forum
This May help
 

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Welcome to the Forum
This May help
I don’t have mytouch. Simple radio like it shows on page 1
 

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Phoenix, AZ 85008
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my 2012 Ford escape started doing this in the past week...when i hit the AUX button it goes to FM and i cannot get into the menu to reset the radio. it looks like the radio listed above not touch screen. blue tooth audio doesn't work either, however the phone connects and if people call me it connects through the speakers however the phone button on steering wheel doesn't work either.

is the radio just gone bad...of course FORD wants to do update which they will charge 139 and they said it may not fix and the radio could of gone bad

anyone else fix this issue before?
For radio repairs, usually I have found the repair costs more money than buying a used take out radio. (If it is just a radio with no other high end features. You could spend $50 to $100 on a used radio on ebay. If it does not work you can send it back and get you money. You would need to install right away and the seller has to indicate the radio is not just for parts.

The steering wheel issue, might be a dirty connection or slip ring. The wheel would have to be pulled.

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Phoenix, AZ 85008
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16,316 Posts
my 2012 Ford escape started doing this in the past week...when i hit the AUX button it goes to FM and i cannot get into the menu to reset the radio. it looks like the radio listed above not touch screen. bluetooth audio doesn't work either, however the phone connects and if people call me it connects through the speakers however the phone button on steering wheel doesn't work either.

is the radio just gone bad...ofcourse FORD wants to do update which they will charge 139 and they said it may not fix and the radio could of gone bad

anyone else fix this issue before?
Welcome to the FFO!
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I have a 2011 Escape with the same center stack and I had the same issue come up. Basically all the radio controls on the center stack and on the steering wheel did nothing. The compass and temp worked and the display would only read Ford Escape. I did everything you mentioned above with no luck. I got it working by holding in the power/volume button and the tune/ok button at the same time and after about 10-15 seconds everything just started working again. It’s my first time posting here, but I see there was no real response to the issue. I know it an old post but hopefully it helps someone out
I have the same problem after having to jumpstart and then get a new battery. Holding the buttons did not work for me so can you clarify if the vehicle was on or off when you did this?
 

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I have the same problem after having to jumpstart and then get a new battery. Holding the buttons did not work for me so can you clarify if the vehicle was on or off when you did this?
Welcome to the FFO!

Jump starting can cause voltage spikes. That may cause damage to some electronics. The protection is fuses, breakers and relays. There may be multiple in a sound system. Check the owner's manual for protection.

And in the future, for jump starting, turn everything off.

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