[paigeypar]

I also posted this under heating/ac because it is an ongoing thread about this vehicle.

I have a 2005 F150 Super Crew with about 100k miles.

I was having a problem with the AC (turns out the electric control unit is on the fritz) so I took it to the Ford Agency. It was running great.

While it was there it had an oil change and a smog check.

On the way home (about 4-5 miles from the agency) the oil pressure suddenly went to 0 and the engine started grinding and rattling.
The agency promptly towed it back to the shop. They are maintaining that this could not be their fault(laughable) and has nothing to do with an incomplete oil change.
It seems to us that they carelessly forgot to add the oil after they drained it.
They are saying that they cannot find anything wrong with (even though it happened a second time the next day) but we might have to replace the engine for an unrelated matter that they are not able to explain.

Is there any plausible explanation for that happening other than an incomplete or carelessly completed oil change?
Paige

Thanks for your help!

 

[Canuck623]

I also posted this under heating/ac because it is an ongoing thread about this vehicle.

I have a 2005 F150 Super Crew with about 100k miles.

I was having a problem with the AC (turns out the electric control unit is on the fritz) so I took it to the Ford Agency. It was running great.

While it was there it had an oil change and a smog check.

On the way home (about 4-5 miles from the agency) the oil pressure suddenly went to 0 and the engine started grinding and rattling.
The agency promptly towed it back to the shop. They are maintaining that this could not be their fault(laughable) and has nothing to do with an incomplete oil change.
It seems to us that they carelessly forgot to add the oil after they drained it.
They are saying that they cannot find anything wrong with (even though it happened a second time the next day) but we might have to replace the engine for an unrelated matter that they are not able to explain.

Is there any plausible explanation for that happening other than an incomplete or carelessly completed oil change?
Paige

Thanks for your help!

NO!! I'm curious about a couple of things? How far did you drive before the pressure went away? Did you notice any leaks when you stopped the truck? Not adding the oil would have shown no oil pressure right away, before you even left the dealer. It should have been noticed before the tech even drove it out of the stall. Even if he was completely oblivious you should have noticed when you got in it. I asked about a leak because sometimes when you take the old filter off the rubber gasket will stick to the engine and when the new on is put on it is "double gasketed" and will leak, fast. Whether they did that or neglected to fill it it is on them. There has been an issue with that year of engine where the fuel injectors stay wide open and basically wash the cylinders down so badly it will quit and destroy the block by washing the oil away. That may be how they plan on changing the engine and not have to pay the bill themselves. What ever the case you should be getting an engine free and the dealer carries liability insurance in the event that this type of thing happens.

 

[paigeypar]

Thanks for your answer!

We have been trying to figure out how they will explain their way into us having to replace the engine.

My husband drove it home and said he had the radio on loudly but noticed it started driving horribly - then turned the radio off and heard the terrible grinding/rattling sound.

I will ask him about a possibility of a leak.

 

[ford]

maybe someone can elaborate on this theory

I've heard (but never seen) that the inside of an oil filter can collapse and not let your oil cirrculate, but still I dont think you need to pay for it in any way

 

[Pletchaj]

Sound like the dealer is trying to get out of something for their fault ... sound like you need to go above their head and get a hold of the factory rep. ... My dad had a dodge neon with 60,000 on it and the motor went out, while he was at the dealership. It wasent in waranty or anything but the rep order a new motor to be put in anyways, point being factory reps or sometimes very powerful ... customer comes first!

 

[Canuck623]

Thanks for your answer!

We have been trying to figure out how they will explain their way into us having to replace the engine.

My husband drove it home and said he had the radio on loudly but noticed it started driving horribly - then turned the radio off and heard the terrible grinding/rattling sound.

I will ask him about a possibility of a leak.

What your husband heard was the cam phasers rattling. When they lose oil pressure they make a huge noise. Good luck with the dealer. Put your foot down hard and don't blink. They are legally liable for that damage.

 

[mark v]

If they wont budge get a Lawyer, you do have a very strong case, very strong case!

 

[Boghog]

If possible,get a sample of the oil from the crankcase.It can be tested for all sorts of things,like hydrocarbons and metal particles and such.It could prove to be a valuable asset in your case.:smile5:

 

[paigeypar]

Thanks so much for all the help!

Luckily for us my dad owns a law firm and my sister and brother are also attorneys...so at least we are covered there.

 

[Canuck623]

Thanks so much for all the help!

Luckily for us my dad owns a law firm and my sister and brother are also attorneys...so at least we are covered there.

For sure!!! Can anyone join your family? Where do we sign up?

 

[paigeypar]

Hahaha! You would have to marry me or my sister. We are both married but there one of our husbands could easily be sacrificed if we have the chance to bring someone who can fix fords into the family!

 

[paigeypar]

Does anyone know what they are talking about when they say "codes". We just got off the phone with the dealership and they are saying that the "codes" may be indicating something else - maybe timing belts - and that it has nothing to do with a loss in oil pressure. It has been almost a week now and it seems like they are grasping to find something else.

Should we get it towed elsewhere and then sue them?

 

[paigeypar]

Its fairly obvious that they are giving us the run around.

 

[Jonzo77]

i would deffinatly go get a "second Opinion." They are screwing you hardcore, and not the way i.... uh, never mind... keep all documentation from them, and just take it somewhere else...
just outta curiosity, where do you live? one of us may be able to stop and look at it too...

 

[Canuck623]

Does anyone know what they are talking about when they say "codes". We just got off the phone with the dealership and they are saying that the "codes" may be indicating something else - maybe timing belts - and that it has nothing to do with a loss in oil pressure. It has been almost a week now and it seems like they are grasping to find something else.

Should we get it towed elsewhere and then sue them?

The cam phasers I mentioned earlier will set codes. That engine is quite widely know for having bad cam phasers but I have never seen them destroy an engine before. Nor have I ever heard of them causing any sort of oil pressure loss.

 

[cjones]

it sounds like they're at fault. get the truck out of that dealership and to a shop that your lawyer recommends (preferable one recognized as a court expert).

if you live in california then also call the BAR (bureau of automotive repair) and bring them into this problem.

 

[paigeypar]

i would deffinatly go get a "second Opinion." They are screwing you hardcore, and not the way i.... uh, never mind... keep all documentation from them, and just take it somewhere else...
just outta curiosity, where do you live? one of us may be able to stop and look at it too...

We live in Corona, Ca. It is just inland from Orange County in Riverside County.

 

[Jonzo77]

i was stationed at MCAS Miramar, just off of downtown San Diego. (AKA-Fightertown, USA) i would just bring it to a different dealership, and DEFINITELY contact the BAR here====>About Filing a Complaint

 

[todd]

I would ask for the codes that are coming up.in the engine forum there is a tread to what the codes mean I couldnt post a link because I have too few posts.
I think they are trying to dodge responcibility for a bad oil change..

 

[Jonzo77]

I would ask for the codes that are coming up.in the engine forum there is a tread to what the codes mean I couldnt post a link because I have too few posts.
I think they are trying to dodge responcibility for a bad oil change..

only 3 more and you can... rob changed that